Minimum Order and Return Policy

Minimum Order Policy

Instruments & Equipment Company has a $100 minimum order policy to ship product.  If you are an existing customer, you can email your order in or call your Account Executive to place your order.  If you are a new customer, please call 800-432-1255 and ask for an Account Executive to help you.

Shipping Policy

All orders are shipped to the 48 contiguous United States by Federal Express ground service.  Please allow 1-2 days for your order processing and 5-7 days for delivery of product that is in-stock.  If the item is not in stock it will be shipped Federal Express Ground when the items are received and processed through our warehouse.  In order to serve you better, we might drop-ship items from the manufacturer at which time the manufacturer has the right to select the shipping carrier.  If you need quicker delivery or you need to ship with another carrier, you can discuss that with your Account Executive.  In order to provide you with the most aggressive pricing, shipping is not included in the price of the product.  Your Account Executive cannot give shipping quotes or costs.  Shipping price is determined by many factors including box size, weight, destination, and delivery time.  A tracking number can be emailed to you from our shipping system if necessary.

Return Policy

Unless otherwise indicated, all sales are final.  Returns are only allowed if the item was provided as a demo/test product or if the product is dead on arrival.  In either case, returns are only accepted with a valid Return Merchandise Authorization form.  Items that arrive defective may be handled as warranty repair or may be “hot swapped” with a new item.  Either way, your account will only be credited upon return of the defective or non-working product.

Credit will only apply to your account if the item being return meets all of the following tests; including but not limited to:

·         all cables, manuals, packing materials, driver disks/cd’s must be included

·         the item must be in new, re-sellable condition, clean, without scratches or usages marks of any kind

·         the box must not have any marks or writing on it of any kind & it must be returned with the RMA number attached.

If the item returned is not defective and is in working order, a restocking fee of 25% will apply.  If the box has been marked on and is not in new condition (wear and tear excluded), a reboxing fee of 10% will apply.  If a demo/test item returned that requires cleaning and/or cannot be sold as new is returned, a 20% fee will apply as the item is now “like new” and cannot be sold as new.