Are drivers required to install the scanner?
No. The most common method of connecting a bar code scanner to a PC is via a keyboard wedge. In this configuration, the scanner emulates a keyboard, so the computer thinks someone is typing. Therefore, once the scanner is properly connected to the PC, simply open any application that will accept keyed in data, and scan.

Can I add characters to the beginning or end of a bar code scan?
Our decoded out products have the capability of editing or customizing the output of the data. Prefix (preamble) data can be added to the beginning of a scan. Suffix (postamble) data can be added to the end of a scan.

Can I customize the output of a bar code scan?
Our decoded out products have the capability of editing or customizing the output of the data. Prefix (preamble) data can be added to the beginning of a scan. Suffix (postamble) data can be added to the end of a scan. Most products also include a data formatter which will allow you to compare characters for a match, skip characters, and insert characters into the bar code data as it is sent to the host.

Do you read 2D (2 dimensional) bar codes?
Yes, the IT4410 and 4710 Image Readers will read MaxiCode, Data Matrix (Ecc 00, 50, 80, 100, 140, 200) Aztec, PDF 417, Micro PDF417, Postnet and other Postal Codes, QR Code, and Code 49.

Do you read Aztec Code?
Yes. Both the IT4410 and IT4710 read Aztec code as well as several other 2-dimensional symbologies.

Do you read Data Matrix Code?
Yes. Both the IT4410 and IT4710 read Data Matrix as well as several other 2-dimensional symbologies.

Do you read OCR?
Yes. Both the IT4410 and IT4710 read OCR-A, OCR-B and the font used on U.S. Currency.

Do you read PDF417?
Yes. Hand Held Products is proud to offer the broadest range of PDF417 products available. See the IT3800PDF, IT3870PDF, IT4410, IT4710, and the ST3700PDF in our product catalog for more information.

Do you read Postnet or other Postal Bar codes?
Yes. Both the IT4410 and IT4710 read Postnet and other Postal symbologies.

How do I know what type of bar code am I scanning?
There are many different types of bar codes. Welch Allyn brand scanners read all the popular, and some not so popular codes. If you need to know which bar code symbology you are using, you can program your scanner to add a code ID prefix. When enabled, the code ID will append a lower case letter to the output of the scan. There is a chart in your User Guide that will help you match this letter to a specific symbology.

I am replacing my dumb terminals with a PC. Will my scanner work on the PC or do I have to replace it?
Our products support a variety of different terminals and PCs. Your product may be able to connect to a PC simply by changing the cable and modifying the programming parameters. 

I connected my scanner to my PC and it does not work. What's wrong?
It is possible that the scanner is not connected correctly. A very common mistake is to connect the scanner to the mouse port instead of the keyboard port. Verify that the Y cable of the scanner is connected to both the keyboard cable and the keyboard port of the PC. 

I have connected my scanner to my PC via the keyboard. Now how do I see the data?
In this configuration, your computer thinks that the scanned data is coming from the keyboard. To view the data, simply open any application into which you would normally type, (e.g., a word processor or spreadsheet). Scan the bar code and the data will appear as if it were typed in via the keyboard.

I have connected my scanner to my PC, via the USB port, now how do I see the data?
In this configuration, your computer thinks that the scanned data is coming from the keyboard. To view the data, simply open any application into which you would normally type, (e.g., a word processor or spreadsheet). Scan the bar code and the data will appear as if it were typed in via the keyboard.

My bar code scanner reads the sample codes for Code 39, but will not read the bar codes created with the bar code font on my PC.
When you use a font to create a bar code, you must include the start and stop character (*). For example, to encode the number 12345, you need to type *12345*.

My scanner appears to be working, but it does not read my bar codes. What's wrong?
The problem could be in either the scanner or the bar code. Start by scanning the sample bar codes in the back of your User Guide. If the scanner reads these bar codes successfully, there may be an issue with your bar code. Is the print quality poor? How is the contrast between the bars and spaces? Is there an ample quiet zone (white space before and after the bar code)? Is the bar code too wide for the scanner? All of these factors contribute to poor reading performance. 

My scanner is connected to the COM port of my PC, but I cannot see any data that has been scanned. What's wrong?
The application on your PC needs to know that the data is coming from the COM port. Please note that applications such as MS Word or Excel only accept input from the keyboard. You can use a program like Hyper Terminal to see the data. To begin, set the Terminal ID on your scanner to RS232 Communications by following the directions in your User Guide. Then modify the associated communication parameters in Hyper Terminal to match that of the application with regard to baud rate, parity, data bits, stop bits, and flow control.

My scanner is dropping or doubling characters. Why?
It could be that the correct Terminal ID has not been selected, or that the data is being sent too quickly. Start by verifying that the scanner has been programmed for the correct terminal ID. In your User Guide, find your terminal type in the "Terminal Selection" section and scan the appropriate bar code. If this does not resolve the problem, try adding an intercharacter delay.

When selecting a bar code wand, what aperture size do I need?
The aperture is essentially the eye of the optical system. When selecting a wand, the aperture size should be 80% of the smallest element width (x-dimension). A good rule of thumb is to use the next smallest size as compared to the x-dimension of your bar code. Example: a 6 mil aperture size is proportionately correct for a quality printed 7.5 mil bar code.

My Dolphin RF unit cannot communicate with the host. What's wrong?
Consult the TCP/IP documentation for more information on troubleshooting the TCP/IP connection.

I am running Dolphin OS 2.65 and my battery icon shows full but my Dolphin keeps turning off.
The issue was resolved with Dolphin OS2.66 and newer versions. The current version of the Dolphin is 2.7. Please download and install the latest version using the following link ftp://ftp.handheld.com/WWW-FTP/dolphinos/dos_devsys_27_ins.exe

How do I download my application to the Dolphin?
Please download the Dolphin User's Guide and review pages 69 - 73.

What is Batch Simplicity, and how is it used?
Batch Simplicity is a rapid application development tool designed to reduce the time required to develop a batch application for the Dolphin 7200. Batch Simplicity requires some experience with ANSI C programming, and specific compilers.

What is Spread Sheet Simplicity, and how is it used?
Spreadsheet Simplicity is an add-in to Microsoft Excel that allows users with little programming experience to create batch applications for the Dolphin. Spreadsheet Simplicity requires an installed version of Microsoft Excel.

What is RF Simplicity and how is it used?
RF Simplicity is an add-in for Microsoft Visual Basic 5.0 and 6.0 that provides the capability to develop Client-Server RF applications for the Dolphin RF. It is used in applications where Telnet terminal emulation is not required (legacy systems). RF Simplicity requires Visual Basic 5.0 and higher, and some programming experience.

What is the average size of a signature captured with Transaction Team products?
The average signature size is typically less than 500 bytes.

What are the environmental specifications for the Transaction Team products?
The TT1500 and TT3100 are rated as follows: Operating Temperature = 10 - 40 Degrees C, Relative humidity - 15 - 90%, ESD - 15kV.

Is there a way to prevent captured signatures from being used for fraudulent purposes?
Yes! Signatures can be encrypted. The Software Developer's Kit for Transaction Team products includes DES encryption which can be used to protect signatures as they are captured.

What is Mouse Emulation, and is it used by the TT1500 or TT3100?
With regard to signature capture pads, Mouse Emulation refers to a method of creating a signature through the use of simulated mouse movements or by using a mouse pad (touch pad). The TT1500 and TT 3100 do not emulate a mouse movement. Instead, the TT1500 and TT3100 send a captured signature to the host by converting the signature to a digital format.

How are the signatures saved with the Transaction Team products?
The SDK allows signatures to be saved in a number of common formats such as: bitmaps (BMP), PCL, WMF, PCX, DIB, TXT, EPS, TIF, CGM, and PLS. The raw signature as it is collected from the terminal is in SIG format. This format is a compact (not compressed) method of representing all the collected points an is ideal for storing and quickly retrieving signatures.

Can you interface a signature capture product to the IBM 4684?
Yes. The TT3100 will interface with an IBM 4684 terminal.

Can the TT1500/TT3100 be connected to other retail terminals?
Yes, if the retail terminal has an RS232 port.

Can I use Visual Advantage to create and download a script for the TT1500 like you can on the TT3100?
The TT1500 does not have the scripting capability of the TT3100. The TT1500 supports only signature capture, and the commands are relatively few. Consequently, programming the TT1500 is easily accomplished using the Sigbox.ocx.

I notice that the signature sometimes appears rough on the display. Will I see this roughness when the signature is printed on paper?
No. The captured resolution exceeds the LCD resolution by about a factor of about four. Consequently the printed signature will be much smoother than than the signature on the display.

How is the memory configured in the TT3100?
The TT3100 memory map has 2 parts: ROM, which is flash memory for the program code, and RAM which is where the script, bitmap and transaction, signature information resides. The TT3100 has 512K of RAM.

Can the TT3100 support multiple scripts?
Yes! As long as the script name is different it will not overwrite the existing one. The application can then call each script separately.

When I compile my Batch Simplicity project I get the following error "Cannot open bsc.log file"
The path for the compiler you are using is not set correctly in the OPTIONS | DIRECTORY menu. If you are using the Microsoft compiler edit the \MSVC\BIN\MSVCVARS.BAT file and remove the following: %PATH%, %INCLUDE%, %LIB%. %INIT%.

What compiler do I need for Batch Simplicity?
To create DOS applications for the Dolphin use either the Microsoft Visual C/C++ (Version 1.52) or Borland C++ (Version 5.x) Compiler. For creating applications to run on the Beamer (Micro-LaserWand) use the GNU Compiler included with Batch Simplicity.

Do you read Aztec Code?
Yes. Both the IT4410 and IT4710 read Aztec code as well as several other 2-dimensional symbologies.

Do you read PDF417?
Yes. Hand Held Products is proud to offer the broadest range of PDF417 products available. See the IT3800PDF, IT3870PDF, IT4410, IT4710, and the ST3700PDF in our product catalog for more information.

Do you read 2D (2 dimensional) bar codes?
Yes, the IT4410 and 4710 Image Readers will read MaxiCode, Data Matrix (Ecc 00, 50, 80, 100, 140, 200) Aztec, PDF 417, Micro PDF417, Postnet and other Postal Codes, QR Code, and Code 49.

Are drivers required to install the scanner?
No. The most common method of connecting a bar code scanner to a PC is via a keyboard wedge. In this configuration, the scanner emulates a keyboard, so the computer thinks someone is typing. Therefore, once the scanner is properly connected to the PC, simply open any application that will accept keyed in data, and scan.

How do I know what type of bar code am I scanning?
There are many different types of bar codes. Welch Allyn brand scanners read all the popular, and some not so popular codes. If you need to know which bar code symbology you are using, you can program your scanner to add a code ID prefix. When enabled, the code ID will append a lower case letter to the output of the scan. There is a chart in your User Guide that will help you match this letter to a specific symbology.

My scanner is dropping or doubling characters. Why?
It could be that the correct Terminal ID has not been selected, or that the data is being sent too quickly. Start by verifying that the scanner has been programmed for the correct terminal ID. In your User Guide, find your terminal type in the "Terminal Selection" section and scan the appropriate bar code. If this does not resolve the problem, try adding an intercharacter delay.

My scanner is connected to the COM port of my PC, but I cannot see any data that has been scanned. What's wrong?
The application on your PC needs to know that the data is coming from the COM port. Please note that applications such as MS Word or Excel only accept input from the keyboard. You can use a program like Hyper Terminal to see the data. To begin, set the Terminal ID on your scanner to RS232 Communications by following the directions in your User Guide. Then modify the associated communication parameters in Hyper Terminal to match that of the application with regard to baud rate, parity, data bits, stop bits, and flow control.

My bar code scanner reads the sample codes for Code 39, but will not read the bar codes created with the bar code font on my PC.
When you use a font to create a bar code, you must include the start and stop character (*). For example, to encode the number 12345, you need to type *12345*.

I connected my scanner to my PC and it does not work. What's wrong?
It is possible that the scanner is not connected correctly. A very common mistake is to connect the scanner to the mouse port instead of the keyboard port. Verify that the Y cable of the scanner is connected to both the keyboard cable and the keyboard port of the PC. If the scanner still does not work, please contact Technical Support at 315-685-2476.

Can I customize the output of a bar code scan?
Our decoded out products have the capability of editing or customizing the output of the data. Prefix (preamble) data can be added to the beginning of a scan. Suffix (postamble) data can be added to the end of a scan. Most products also include a data formatter which will allow you to compare characters for a match, skip characters, and insert characters into the bar code data as it is sent to the host.

Can I add characters to the beginning or end of a bar code scan?
Our decoded out products have the capability of editing or customizing the output of the data. Prefix (preamble) data can be added to the beginning of a scan. Suffix (postamble) data can be added to the end of a scan.

Do you read OCR?
Yes. Both the IT4410 and IT4710 read OCR-A, OCR-B and the font used on U.S. Currency.

Do you read Data Matrix Code?
Yes. Both the IT4410 and IT4710 read Data Matrix as well as several other 2-dimensional symbologies.

Do you read Postnet or other Postal Bar codes?
Yes. Both the IT4410 and IT4710 read Postnet and other Postal symbologies.

When do I use the SDK? When do I use Visual Advantage?
The TT1500 and TT3100 both use the Software Developer's Kit (SDK). Visual Advantage is used only with the TT3100 to import graphics and design the display screen.

Can I develop applications for Transaction Team products in DOS?
Yes, the 16 bit version of the SDK provides you with the software libraries necessary to develop in a DOS environment.

Does the Transaction Team device provide mouse emulation?
No. Transaction Team products are RS232 only.

Do Transaction Team products work with and AS400?
It depends on the terminal. While an application can run on the PC and stored on the host, Transaction Team products will not work with dumb terminals.

Can you interface to an IBM 4683?
Yes. The TT3100 will interface with IBM 4683 terminals.

Can you interface to an NCR Terminal
Yes. Transaction Team products can interface with an NCR terminal through the RS232 port.

How do I make make my check reader work with a notebook computer?
The ST8300 does not work with a notebook computer.

Can my cordless scanner drop the first and last character of a UPC bar code?
Yes. The first character is the number system, the last is the check digit. To program the Cordless System to drop these characters, turn to UPC Selection under Retail Symbology in the Cordless System Manual. To drop the Check Digit Scan the Don't Transmit bar code located next to the Check Digit heading. To drop the Number System Digit, Scan the Don't Transmit bar code next to the Number System heading. You will need to repeat this process for each variation of UPC A and UPC E.

When working with multiple cordless scanners, how do you know which scanner has scanned the data?
Cordless scanners can be programmed to have a unique personality called an Application Work Group. Each work group can be programmed to output data differently. For example, Work Group #1 can have the data preceded with an 'a' and work group #2 can have the data preceded with a 'b'. This allows the host to recognize where the data came from, so that it can store it appropriately.

How do I get my Cordless scanner to automatically enter the data after scanning?
The cordless scanner can perform an automatic "Enter" (carriage return) at the end of the bar code scan. This is called a Suffix. If your scanner is connected to the PC via the keyboard port, turn to the Prefix/Suffix Selections in your User Guide. Program a carriage return (Hex 0D) suffix by following the directions provided. If your scanner is connected to a different type of terminal, check the Interface Keys table near the back of the User Guide to determine which key is the "Enter" key, then program that key as a suffix.

Can I charge my cordless battery from 240VAC line voltage?
Yes, the Universal Charger power strip is designed for use on supplies of  240VAC and applications outside North America.

Can my cordless scanner communicate through rebar reinforced concrete?
In most cases yes - it would however be advisable to test the system in the environment prior to final installation.

Can I extend the working distance of my cordless scanner beyond 50 feet?
Yes. By daisy chaining several bases together, extended range can be achieved. A daisy chain RS232 cable is available. Please check our "Find a Cable" database, or contact the Applications Support group for assistance.

What sort of obstacles will interfere with the transmission of the cordless scanning system?
Each operating environment is unique, however some typical interference sources would be metal structures (shelving, walls, etc.), very large quantities of paper or cardboard, and sources of electrical noise. It is advisable to test the system in the environment prior to final installation.

Why does the battery on my cordless scanner lose power when left in the scanner overnight?
The battery powers both the decoder and radio boards. When the scanner is idle, the decoder board is also idle, but the radio board is still operating. The radio board is designed to verify that the base is still within range or, to search for the base if the base is powered down. To preserve the battery, Battery Conservation Modes are available that will allow the scanner to 'sleep' while not in use. See your User Guide for assistance.

I cannot associate my cordless scanner with the base.
Check to ensure that there is power to the base. The LED on the top of the base should be illuminated. 

How do I make my cordless scanner work with a notebook computer? I do not want to use an external keyboard.
The scanner needs to know that there is no keyboard. To program the scanner to emulate an external keyboard, scan the "Emulate External Keyboard" bar code in the Keyboard Styles section of your Users Guide, then reboot your system.

I have connected my scanner to my PC via the keyboard. Now how do I see the data?
In this configuration, your computer thinks that the scanned data is coming from the keyboard. To view the data, simply open any application into which you would normally type, (e.g., a word processor or spreadsheet). Scan the bar code and the data will appear as if it were typed in via the keyboard.

I have connected my scanner to my PC, via the USB port, now how do I see the data?
In this configuration, your computer thinks that the scanned data is coming from the keyboard. To view the data, simply open any application into which you would normally type, (e.g., a word processor or spreadsheet). Scan the bar code and the data will appear as if it were typed in via the keyboard.

How do I get my check reader to automatically enter the data after a bar code scan?
The ST8300 can perform an automatic "Enter" (carriage return) at the end of each bar code or MICR scan. This is called a suffix. If the check reader is connected to the PC via the keyboard port, turn to the Output Parameters Selection in your Programming Menu and scan "Enter". Next, turn to the bar code chart found the inside back cover of the book, and scan XI, 9, 9, 0, D, F, F, Exit.

When selecting a bar code wand, what aperture size do I need?
The aperture is essentially the eye of the optical system. When selecting a wand, the aperture size should be 80% of the smallest element width (x-dimension). A good rule of thumb is to use the next smallest size as compared to the x-dimension of your bar code. Example: a 6 mil aperture size is proportionately correct for a quality printed 7.5 mil bar code.

I am replacing my dumb terminals with a PC. Will my scanner work on the PC or do I have to replace it?
Our products support a variety of different terminals and PCs. Your product may be able to connect to a PC simply by changing the cable and modifying the programming parameters. 

Do you read 2D (2 dimensional) bar codes?
Yes. The IT4410 and 4710 read MaxiCode, Data Matrix, Aztec, PDF417, Micro PDF417, Postnet and other Postal Codes, QR Code, and Code 49.

Can the 4700/4710 drop the first and last character of a UPC bar code?
Yes. The first character is the number system, the last is the check digit. To program the scanner to drop these characters, turn to UPC Section under Symbologies in the Users Guide. To drop the Check Digit Scan the Don't Transmit Check Digit bar code located under the Check Digit Heading. To drop the Number System Digit, Scan the Don't Transmit Number System bar code under the Number System Heading. You will need to repeat this process for each variation of UPC A and UPC E.

How do I externally trigger the IT4700/4710?
The external trigger requires the use of a cable part number 42206051-01. The cable has two connectors one for powering the scanner, and the other for triggering. The trigger connector is terminated with a 6 pin modular connector. To externally trigger the scanner, pins 1 and 2 on the modular connector must be shorted together. The shorting of the pins can be accomplished by any type of electro/mechanical driven operation.

How do I get my IT4700/4710 to automatically enter the data after a bar code scan?
An automatic "Enter" (carriage return) can be programmed in at the end of the bar code scan. This is called a suffix. If the scanner is connected to a PC via the keyboard port, go to section 2 in your User Guide and scan the bar code titled "Add a Carriage Return Suffix to All Symbologies". If the scanner is connected to a different type of terminal, check the Interface Keys table near the back of the User Guide to determine which is the "Enter" key, and program that key as a suffix.

How do I make my IT4700/4710 work with my notebook computer? I do not want to use an external keyboard.
The scanner needs to know that there is no keyboard. To program the scanner to emulate an external keyboard, scan the "Emulate External Keyboard" bar code in the Keyboard Styles section of your User Guide, then reboot your system.

Can the ST5400 drop the first and last character of a UPC bar code?
Yes. The first character is the number system, the last is the check digit. To program the 5400 to drop these characters, turn to UPC Section under Retail Symbology Selections in the Users Guide. To drop the Check Digit Scan the Don't Transmit bar code located next to the Check Digit heading. To drop the Number System Digit, Scan the Don't Transmit bar code next to the Number System heading.

How do I get my ST5400 to automatically enter the data after a bar code scan?
The ST5400 can perform an automatic "Enter" (carriage return) at the end of the bar code scan. This is called a suffix. If the scanner is connected to a PC via the keyboard port, turn to Section 1 in your User Guide. Scan the "Program Carriage Return Suffix" bar code. If the scanner is connected to a different type of terminal, check the Interface Keys table near the back of the User Guide to determine which key is the "Enter" key, and program that key as a suffix.

How do I make my ST5400 work with a notebook computer? I do not want to use an external keyboard.
The scanner needs to know that there is no keyboard. Check the software revision on the label of the scanner and turn to the Keyboard Selections in your User Guide. If you have a software revision lower than 2.0, scan "AT Direct Connect Enable". If you have software revision 2.0 or greater, scan the "Emulate External Keyboard" bar code located on the next page. Reboot your PC.

Can the ST5700 scanner drop the first and last character of a UPC bar code?
Yes. The first character is the number system, the last is the check digit. To program the 5700 to drop these characters, turn to UPC Section under Retail Symbology Selections in the Users Guide. To drop the Check Digit scan the Don't Transmit bar code located next to the Check Digit heading. To drop the Number System Digit, scan the Don't Transmit bar code next to the Number System heading.

How do I get my ST5700 to automatically enter the data after a bar code scan?
The ST5700 can perform an automatic "Enter" (carriage return) at the end of the bar code scan. This is called a suffix. If the scanner is connected to a PC via the keyboard port, turn to Section 1 in your User Guide. Scan the "Program Carriage Return Suffix" bar code. If the scanner is connected to a different type of terminal, check the Interface Keys table near the back of the User Guide to determine which key is the "Enter" key, and program that key as a suffix.

How do I make my ST5700 work with a notebook computer? I do not want to use an external keyboard.
The scanner needs to know that there is no keyboard. Check the software revision on the label of the scanner and turn to the Keyboard Selections in your User Guide. If you have a software revision lower than 2.0, scan "AT Direct Connect Enable". If you have software revision 2.0 or greater, scan the "Emulate External Keyboard" bar code located on the next page. Reboot your PC.

How do I get my ST6920 to automatically enter the data after a bar code scan?
The ST6920 can perform an automatic "Enter" (carriage return) at the end of the magnetic stripe data. This is called a suffix. The suffix is programmed by dip switches located on the bottom of the device. The settings are defined in your User Guide. To program a carriage return after each track, set switch 4 ON and switch 5 OFF. To program a carriage return at the end of all the data, set switch 4 to OFF and switch 5 to ON.

How do I make my ST6920 work with a notebook computer?
The ST6920 does not work with a notebook computer. A better solution for capturing magnetic stripe data with a laptop computer is the ST6901 in conjunction with the ST2010 decoder.

Can the ST8300 drop the first and last character of a UPC bar code?
Yes. The first character is the number system, the last is the check digit. To program the 8300 to drop these characters, turn to the Code Selection (Retail) page in your programming menu. To remove the Number System, Scan: Enter, I, F, 1(No) Exit. To remove the Check Digit, Scan: Enter, I, E, 1(No), Exit.

How do I make my IT4400/4410 work with a notebook computer? I do not want to use an external keyboard.
The scanner needs to know that there is no keyboard. To program the scanner to emulate an external keyboard, scan the "Emulate External Keyboard" bar code in the Keyboard Styles section of your User Guide, then reboot your system.

How do I get my ST2000 to automatically enter the data after a bar code scan?
The ST2000 can perform an automatic "Enter" (carriage return) at the end of the bar code scan. This is called a postamble. If the ST2000 is connected to a PC via the keyboard port, turn to the "Output Parameters Selection" page in your Programming Menu, and scan "Enter". Turn to the bar code chart found on the inside back cover, and scan XI, 9, 9, 0, D, F, F, Exit. If the ST2000 is connected to a different type of terminal, check the Keyboard Function Codes chart located in the 2000 Technical Manual (2000/TM) to determine which is the "Enter" key, and program that key as a suffix.

Do you have a product that will combine scale and bar code data and interface to a keyboard?
Yes. The SCANTEAM 2000 wedge is a versatile product that will accept input from up to 2 bar code scanners, a magnetic stripe reader and a secondary RS232 device. If your scale outputs an RS232 Signal, the 2000 will accept it and send it to a terminal as if it were being typed in through the keyboard. To program the 2000, you will need to match up the baud rate, data bits and parity from both devices.

Can the ST2380 drop the first and last character of a UPC bar code?
Yes. The first character is the number system, the last is the check digit. To program the 2380 to drop these characters, turn to the Code Selection (Retail) page in your programming menu. To remove the Number System, Scan: Enter, III, D, 1(No), Exit. To remove the Check Digit, Scan: Enter, III, E, 1(No), Exit.

How do I get my ST2380 to automatically enter the data after a bar code scan?
The ST2380 can perform an automatic "Enter" (carriage return) at the end of the bar code scan. This is called a postamble. If the scanner is connected to a PC via the keyboard port, turn to the "Output Parameters and Format Selection" page in your Programming Menu and scan "Enter". Turn to the bar code chart found on the inside back cover of the book and scan II, A, 0, D, Exit.

How do I make my ST2380 work with a notebook computer? I do not want to use an external keyboard.
The scanner needs to know that there is no keyboard. To do this, enable "AT Direct Connect" in your Programming Menu. On the Terminal Selection page, scan "Enter". Then turn to the bar code chart found on the inside back cover of the book, and scan "II", "0"(Yes). Reboot your PC.

Can the ST3400 drop the first and last character of a UPC bar code?
Yes. The first character is the number system, the last is the check digit. To program the 3400 to drop these characters, turn to UPC Selection under Retail Symbologies in the Operating Guide and Programming Menu. To drop the Check Digit Scan (1) Enter, (2) UPC Selection, (3) Check Digit Transmit, (4) Disable, (3) Number System Transmit, (4) Disable, (5) Exit.

How do I get my ST3400 to automatically enter the data after a bar code scan?
The ST3400 can perform an automatic "Enter" (carriage return) at the end of the bar code scan. This is called a suffix. If the ST3400 is connected to a PC via the keyboard port, go to the end of Section 2- "Quick Start Programming" in your User Guide, and scan the "Program Carriage Return Suffix" bar code. If the scanner is connected to a different type of terminal, check the Interface Keys table near the back of the User Guide to determine which is the "Enter" key and program that key as a suffix.

How do I make my ST3400 work with a notebook computer? I do not want to use an external keyboard.
The scanner needs to know that there is no keyboard. To do this, enable "Keyboard Style F". In your User Guide, turn to "Keyboard Style Selection", and scan "Enter", "Keyboard Style Selection", "Style F", "Yes", and "Exit". Reboot your PC.

Can the IT3800 drop the first and last character of a UPC bar code?
Yes. The first character is the number system, the last is the check digit. To program the 3800 to drop these characters, turn to UPC Section under Symbologies in the Users Guide. To drop the Check Digit Scan the Off bar code located under the Check Digit Heading. To drop the Number System Digit, Scan the Off bar code under the Number System Heading. You will need to repeat this process for each variation of UPC A and UPC E.

How do I get my IT3800 to automatically enter the data after a bar code scan?
The IT3800 can perform an automatic "Enter" (carriage return) at the end of the bar code scan. This is called a suffix. If the scanner is connected to a PC via the keyboard port, go to Section 4 - "Data Editing" in your User Guide, and scan the "Add CR Suffix All Symbologies" bar code. If the scanner is connected to a different type of terminal, check Supported Interface Keys table near the back of the User Guide to determine which is the "Enter" key and program that key as a suffix.

How do I make my IT3800 work with a notebook computer? I do not want to use an external keyboard.
The scanner needs to know there is no keyboard. To do this you must program the scanner for "Laptop Direct Connect". In the Plug and Play section of your User Guide, scan the "Laptop Direct Connect" bar code, then reboot your system.

Can the IT4400/4410 drop the first and last character of a UPC bar code?
Yes. The first character is the number system, the last is the check digit. To program the scanner to drop these characters, turn to UPC Section under Symbologies in the Users Guide. To drop the Check Digit Scan the Don't Transmit Check Digit bar code located under the Check Digit Heading. To drop the Number System Digit, Scan the Don't Transmit Number System bar code under the Number System Heading. You will need to repeat this process for each variation of UPC A and UPC E.

How do I get my IT4400/4410 to automatically enter the data after a bar code scan?
An automatic "Enter" (carriage return) can be programmed in at the end of the bar code scan. This is called a suffix. If the scanner is connected to a PC via the keyboard port, go to section 2 in your User Guide and scan the bar code titled "Add a Carriage Return Suffix to All Symbologies". If the scanner is connected to a different type of terminal, check the Interface Keys table near the back of the User Guide to determine which is the "Enter" key, and program that key as a suffix.

Can the ST2000 drop the first and/or last character of a UPC bar code?
Yes. The first character is the number system, the last is the check digit. To program the 2000 to drop these characters, turn to the Code Selection (retail) page in your programming menu. To remove the Number System, Scan: Enter, I, F, 1(No), Exit. To remove the Check Digit, Scan: Enter, I, E, 1(No), Exit.

My scanner appears to be working, but it does not read my bar codes. What's wrong?
The problem could be in either the scanner or the bar code. Start by scanning the sample bar codes in the back of your User Guide. If the scanner reads these bar codes successfully, there may be an issue with your bar code. Is the print quality poor? How is the contrast between the bars and spaces? Is there an ample quiet zone (white space before and after the bar code)? Is the bar code too wide for the scanner? All of these factors contribute to poor reading performance.

What are the operating system (OS) differences between the Dolphin 7200 and the Dolphin 7400?
The Dolphin 7200 runs on MSDOS 6.22, and the programming techniques used are very close to those used on any PC running DOS. The Dolphin 7400 runs on Windows CE, an H/PC platform. This defines both the version of WinCE and the hardware that is used.

How does writing programs for DOS and Windows differ?
Typically a DOS based program is character based. The DOS program puts a prompt on the display and the user inputs key strokes as a reply. However, a Windows program has to interact with the Windows operating system that handles all the physical input and output for the programmer. The programmer also must use the Win32 API (Application Programming Interface).

What are the differences between programming Windows NT and CE?
There are many different tools that are available for Windows CE. The 7400 only supports eMbedded Visual C++ 3.0 and eMbedded Visual Basic 3.0. If a programmer knows Visual C++ 6.0, using eMbedded Visual C++ 3.0 should be straight forward. eMbedded Visual Basic 3.0 differs from VB 6.0 in the following ways: - VB 3.0 supports a subset if the VB language - It is actually an enhanced dialect of VBScript - There are fewer intrinsic and ActiveX controls and those that are available may have less functionality than VB 6.0

I have no Windows programming experience. What do I need to do to work with a Dolphin 7400?
You should begin with a good, strong base of C knowledge and then try to do all of the following: 1) Acquire training in Windows and C++ programming. If classes are not available in your area, buy lots of books and study, study, study! 2) Learn the differences between Windows and WinCE. 3) Take a class for Dos C programmers migrating to Windows 4) Buy an H/PC Pro based product (like a PDA) and practice on this 5) Expect it to take a minimum of 3 months to be up to speed on Windows programming.

I have Windows programming experience, how easy will it be for me to use WinCE?
It should be relatively easy. The WinCE development tools contain information about the differences between the Win32 API and the WinCE version. You will still need to familiarize yourself with using WinCE and the details of the 7400 platform in general. One or two weeks should do it!

Is WinCE dead?
NO! Microsoft has simply stopped using the name "WinCE" when referring to its use in consumer products such as PDAs.

Is Hand Held Products ISO certified?
Manufacturing operations are ISO 9001- or 9002-certified to ensure lasting quality from initial design and development through production and service. A link to download a copy of the certificate is located on the "ABOUT US" area of the site.

What kind of batteries does my verifier use?
Quick Check verifiers are shipped with four "AA" rechargeable NiCad batteries that must be installed prior to use. It is possible that new batteries will be discharged and must be recharged before your verifier can be used. IMPORTANT NOTE: You must install the four rechargeable NiCad batteries in the verifier BEFORE you connect the charger or printer. Failure to do so may result in damage to the unit and the voiding of the warranty. Use only the batteries supplied as use of any other type of battery could result in the batteries exploding, damaging the unit, or personal injury. Damage caused by attempts to recharge any batteries except those supplied with your unit will void any and all warranties.

How do I install the batteries in my verifier product?
To install the rechargeable NiCad batteries, slide open the battery cover on the bottom of the unit, insert the four NiCad batteries into the compartment being sure to match the "+" on the battery ends with the "+" on the bottom of the compartment, press each battery firmly into place, and slide the battery cover back into place.

How do I print or delete data stored in the verifier's buffer or memory?
To print or delete stored data: 1. Connect your printer to the Verifier and turn on both units. 2. The verifier will display "BufXX%Ful." 3. Press Scroll <>. 4. To PRINT the stored data, press Scroll <> two times. After pressing the Scroll once, the message "**CONFIRM**" appears. The Verifier sends the data to the printer. After pressing Scroll a second time, the message "-BUSY!-" appears. To stop printing: During printing, press and momentarily hold the power switch on the Verifier. Printing stops when the printer's internal buffer is clear. Or, you can wait until the printer stops automatically.

Is there a way a verifier can be set up for specific settings by scanning a single code?
You can quickly customize the Quick Check Verifier through the use of command codes. A command code is a bar code symbol that contains information specific to your application, and is particularly useful when you have one or two setups that you can frequently switch between. Your Quick Check Verifier User's Manual contains information on how to create custom command codes.

Which power supply do I need for my verifier product?
The Quick Check Verifier requires a +9V DC 300 mA power supply. The standard and high speed printers used with Quick Check Verifiers require a 9V AC power supply. Both power supplies are available from the business partner who supplied the product.

Do the Calibration Patch and Calibration Page meet any certifications?
The Quick Check Verifier accessory has been manufactured, calibrated and tested by a National Institute for Standards and Technology certified laboratory (Applied Image, Inc., 1653 East Main St., Rochester, NY 14609) in conformance with specifications provided by Hand Held Products.

What is Scanalyst?
Scanalyst is a Windows based verification software package that graphically displays a bar code symbol's scan profile along with a color-coded grade for fast identification of marginal or failing bar codes. Scanalyst makes it easy to communicate a bar code symbol's scan results. Use the built-in editor to add your comments regarding these results to convey suggestions for improving the bar code's quality. Scanalyst allows you to generate hard copy printouts or insert the data into other applications such as a word processing application or e-mail.

Which standards do Quick Check Verifiers support?
The Quick Check bar code verifier has been manufactured, calibrated, and tested to conform to the specifications found in the following standards: Primary: ISO/IEC 15426-Bar code verifier conformance specification part 1 linear. ISO/IEC 15416-Bar code print quality test specification. Secondary: CEN ENV12647- Bar coding Test specifications for bar code verifiers. ANSI X3.182- Guideline for Bar Code Print Quality As part of this process, calibration standards produced by Applied Image and traceable to the National Institute for Standard and Technology (NIST) have been used.

What is "Gain Too High" and how do I resolve this error?
The "Gain Too High" error message is caused by too much light being reflected back into the scanning device while the calibration code is being scanned. To resolve this problem, check to see that the flat surface of the scanner foot is in contact with the calibration card. This allows the scanning device to be at a specific angle that reduces the amount of light reflected back into the scanning device.

Is there a way a verifier can be set up for specific settings by scanning a single code?
You can quickly customize the Quick Check Verifier through the use of command codes. A command code is a bar code symbol that contains information specific to your application, and is particularly useful when you have one or two setups that you can frequently switch between. Your Quick Check Verifier User's Manual contains information on how to create custom command codes.

What is the correct aperture size for my industry application and bar code symbology?
The aperture is essentially the eye of the optical system. When selecting a verification product, the aperture size should be 80% of the smallest element width (x-dimension). A good rule of thumb is to use the next smallest size as compared to the x-dimension of your bar code. Example: a 6 mil aperture size is proportionately correct for a quality printed 7.5 mil bar code.